Shipping policy

Couch Potato Furniture serves customers throughout the Bay Area from Hayward and Castro Valley. All pickups and deliveries must be scheduled and confirmed in advance.

Pickup

Customer pickup is free by confirmed appointment. Please arrive during your scheduled pickup window with a vehicle large enough to transport the furniture safely. Customers are responsible for securing their items for transport.

Standard Local Delivery

Standard Local Delivery is free on furniture orders with a merchandise subtotal of $200 or more. For orders under $200, Standard Local Delivery costs $50.

Standard Local Delivery provides delivery to the curb, driveway, garage, or building entrance. Placement inside the home is not included unless specifically confirmed in advance.

White-Glove Delivery — $100 Total

White-Glove Delivery costs $100 total and replaces the Standard Local Delivery charge; it is not an additional $100 fee. This service includes a two-person delivery team and placement of the purchased furniture in the customer’s requested room, subject to safe and reasonable access.

Old-Furniture Removal — $100

Removal of one existing furniture item costs $100 and must be arranged and confirmed before delivery. Removal may be declined if the item is unsafe, excessively soiled, infested, structurally hazardous, or was not disclosed accurately before the appointment.

Delivery Eligibility and Access

Delivery eligibility is based on the destination ZIP code and must be confirmed before scheduling. Customers must provide accurate information about parking, stairs, elevators, hallway and doorway dimensions, gated access, loading restrictions, and any other condition that could affect safe delivery.

Customers are responsible for confirming that the purchased furniture will fit through all entrances, hallways, stairways, elevators, and doorways. Couch Potato Furniture may refuse or stop a delivery when access is unsafe, obstructed, inaccurately described, or likely to cause injury or property damage.

Additional charges may apply only when agreed upon in advance for circumstances outside the selected service, such as unusually difficult access, extended carrying distance, additional furniture removal, or an address outside the standard service area.

Scheduling and Changes

Delivery and pickup appointments are confirmed directly with the customer. Please notify us as early as possible if an appointment needs to be changed. Missed appointments or material access conditions that were not disclosed may require rescheduling and an additional service charge.

Service-Charge Refunds

Completed delivery, white-glove, and removal service charges are nonrefundable. Product returns, exchanges, and refunds remain subject to Couch Potato Furniture’s separate Refund Policy.