Refund policy

RETURNS AND REFUNDS

We want you to feel confident about your couch purchase. Eligible couches may be returned within 30 calendar days after delivery or customer pickup, subject to the conditions below.

RETURN ELIGIBILITY

To request a return, contact Couch Potato Furniture before the 30-day period ends. Include your order number, the reason for the return, and current photos of the couch.

The couch must be returned in the same condition in which it was received. It must have no new stains, odors, tears, pet damage, smoke exposure, pest exposure, missing parts, structural damage, or other material changes.

Used and refurbished items may have pre-existing cosmetic wear or flaws disclosed in the original listing. Those previously disclosed conditions do not make the item ineligible for return.

All returns must be approved before the couch is transported or brought back. We may inspect the couch before approving or completing the refund.

RESTOCKING FEE

A restocking fee of 20% of the couch's purchase price applies to each returned couch and will be deducted from the refund.

The restocking fee is waived when the returned couch is applied toward the purchase of, or an approved trade for, a different couch from Couch Potato Furniture. Any price difference and applicable sales tax will be charged or refunded as part of the exchange.

TRANSPORTATION AND SERVICE CHARGES

If return pickup is needed, it must be scheduled in advance.

Original delivery charges, white-glove service charges, old-couch-removal charges, and other services that have already been completed are nonrefundable. These charges are separate from the restocking fee.

DELIVERY DAMAGE OR INCORRECT ITEMS

Please inspect the couch when it is delivered or picked up. If you believe the couch was damaged during our delivery or you received the wrong item, contact us within 48 hours and provide clear photos.

If we confirm that the problem was caused by us, we will work with you on an appropriate repair, replacement, exchange, or refund. The restocking fee will not apply.

REFUND TIMING

After an approved return is received and inspected, the eligible refund will be issued to the original payment method, less any applicable restocking fee, completed service charge, or other previously agreed amount.

Please allow up to 3-5 business days for us to process an approved refund. Your bank or payment provider may require additional time to post the funds.

CANCELLATIONS

The website automatically gives you 15 minutes to cancel. Contact us as soon as possible if after 15 minutes if you need to cancel an order. An order may be canceled for a full refund before it has been fulfilled or dispatched for pickup or delivery.

After fulfillment, dispatch, or completion of a service, the return and nonrefundable-service terms above apply.

STARTING A RETURN

Use our Contact page, email hello@couchpotatofurnitureco.com, or call or text (408) 320-9622. Include your order number and current couch photos.

This policy does not limit any rights that cannot be waived under applicable law.