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Frequently asked questions
Straight answers about inventory, appointments, pickup, delivery, returns, and old-furniture submissions.
Is everything shown on the website available?
Products shown as available can be purchased. Many pre-owned pieces are one of one, so availability can change quickly. Adding an item to your cart does not reserve it until checkout is completed.
What does used mean?
Every furniture item is pre-owned and listed as Used. Each listing includes current photos, measurements, condition information, and any notable flaws we know about. Cleaning, conditioning, or minor repair work does not change the item’s classification to Refurbished.
How do you describe an item’s condition?
We use current photos, written condition notes, measurements, and a condition score when available. Please review the full listing and ask about anything important to you before purchasing.
Can I see an item before buying it?
Yes. Coming to see an item in person before you buy is always welcome. Just text (408) 320-9622 with the item name and we'll set up a time to meet at our Castro Valley warehouse.
Do you offer pickup?
Yes. Customer pickup is free by appointment. Bring a suitable vehicle and a way to secure the load. Select Pick up during checkout so the local-delivery charge is removed.
How does local delivery work?
Standard Local Delivery costs $50 for furniture orders under $200 and is free on furniture orders with a merchandise subtotal of $200 or more. It covers delivery to the curb, driveway, garage, or building entrance. ZIP eligibility, scheduling, parking, stairs, elevators, doorways, and safe access must be confirmed.
What is white-glove delivery?
White-Glove Delivery costs $100 total and replaces the Standard Local Delivery charge; it is not an additional fee. It includes a two-person delivery team and placement in the requested room, subject to confirmed safe access.
Can you remove my old furniture when you deliver?
Old-Furniture Removal costs $100 for one existing item and must be arranged before delivery. The item must be disclosed accurately, safe to handle, and reasonably accessible. Removal is not available with customer pickup.
When will pickup or delivery happen?
After purchase, we contact you to confirm an appointment. Requested dates are not guaranteed until we confirm them with you.
What is your return policy?
Eligible items may be returned within 30 days of delivery or customer pickup if they are in the same condition. A restocking fee of 20% of the item's purchase price applies unless you are exchanging or trading toward another item. Original delivery and completed service charges are not refundable. See the Returns & Refunds policy for all conditions.
How do inventory alerts work?
Join the inventory alerts email list to hear when new items are ready to shop. You can unsubscribe at any time.
Will you buy or pick up my old furniture?
Submit the item details and photos through the Sell or Give Us Your Furniture page. After review, we may offer to buy it, pick it up free, quote a hauling fee, make a counteroffer, or decline. Submitting the form does not guarantee pickup or payment.
Is sales tax added?
Yes. Applicable sales tax is calculated during checkout based on the order and delivery destination.
Are pillows, throws, or other decor shown in photos included?
No. Pillows, throws, and other styling items shown in photos are for photography only and are not included with your purchase. Only the furniture piece itself is included, unless a listing specifically states otherwise.
Do you offer any discounts?
Yes. Buy 2 or more items in one order and save 10% with code LOYALTY10 at checkout.
How do I contact Couch Potato Furniture?
Use the Contact page, email hello@couchpotatofurnitureco.com, or call or text (408) 320-9622. Include the item name or order number when applicable.